GSA
Federal Acquisition Service
72A Quarterly Reporting
Multi-Factor Authentication FAQs
  1. Why did GSA change the 72A Quarterly Reporting Sales process?
  2. What is a One Time Security Code?
  3. How long is the One Time Security Code good for?
  4. Can my ACO or IOA give me the One Time Security Code?
  5. How do I request the One Time Security Code needed to report 72A sales?
  6. How will I receive the One Time Security Code?
  7. Can I receive the One Time Security Code by Telephone?
  8. What is my 72A User Profile?
  9. How can I update my VSC 72A User Profile?
  10. What should I do if I don’t receive the One Time Security Code?
  11. I received my OTSC, what’s the next step?
  12. What should I do if my One Time Security Code doesn’t work?
  13. How many times can I try using my One Time Security Code before I get locked out?
  14. If I can’t report my sales, can I submit a Sales Adjustment instead?
1. Why did GSA change the 72A Quarterly Reporting Sales process?
GSA identified a security vulnerability in the system and mandated Multi-Factor Authentication for all users.
[Top of Page]

2. What is a One Time Security Code?
The One Time Security Code (OTSC) is the second step in the Multi-Factor Authentication login. MFA (also referred to as 2FA) helps keep accounts secure by requiring you to enter your user ID and password, plus a OTSC (received via email) each time you log in.
[Top of Page]

3. How long is the One Time Security Code good for?
The One Time Security Code is valid for 30 minutes.
[Top of Page]

4. Can my ACO or IOA give me the One Time Security Code?
No. This code is randomly generated and provided only to you.
[Top of Page]

5. How do I request the One Time Security Code needed to report 72A sales?
The OTSC is automatically generated and sent to you once you successfully login with your username and password.
[Top of Page]

6. How will I receive the One Time Security Code?
OTSC will be sent to the email address on your 72A profile.
[Top of Page]

7. Can I receive the One Time Security Code by Telephone?
Not at this time.
[Top of Page]

8. What is my 72A User Profile?
This is the profile created when the user registered to use 72A. It’s very important to keep this profile updated for receipt of the OTSC.
[Top of Page]

9. How can I update my VSC 72A User Profile?
The user must be logged-in to the system and can update their profile under “Profile” section. If they don't see a good email address in the drop-down, they can call the HD at 877-495-4849 or vendor.support@gsa.gov to update their information.
[Top of Page]

10. What should I do if I don’t receive the One Time Security Code?
First, make sure the email wasn’t sent to your spam folder. If you still can’t find the email, please contact the Vendor Support Center (VSC) Monday through Friday, 8:30 a.m. to 5:30 p.m. EDT at 877-495-4849 or vendor.support@gsa.gov. The email will come from noreply-72A@gsa.gov.
[Top of Page]

11. I received my OTSC, what’s the next step?
The user will enter the OTSC on the OTSC screen.
[Top of Page]

12. What should I do if my One Time Security Code doesn’t work?
The OTSC has an expiration period. If the code doesn’t work you may login again and a new OTSC will be generated. If the OTSC continues not to work please contact the Vendor Support Center (VSC) Monday through Friday, 8:30 a.m. to 5:30 p.m. EDT at 877-495-4849 or vendor.support@gsa.gov.
[Top of Page]

13. How many times can I try using my One Time Security Code before I get locked out?
If OTSC typed incorrectly, user will be sent back to login page to re-enter their credentials.
[Top of Page]

14. If I can’t report my sales, can I submit a Sales Adjustment instead?
No. A Sales Adjustment cannot be used for this purpose.
Demo System  |  Contact Us : vendor.support@gsa.gov - Toll Free: 877-495-4849
*** WARNING *** This is a U.S. General Services Administration Federal Government computer system that is "FOR OFFICIAL USE ONLY." This system is subject to monitoring. Individuals found performing unauthorized activities are subject to disciplinary action including criminal prosecution. Privacy and Security